Return & Refund Policy

At Customs Mylar Bag, customer satisfaction is our priority. Since all of our products are custom-made according to your specifications, every order is manufactured exclusively for you. Please read our Return & Refund Policy carefully before placing an order.

All Sales Are Final

Because our products are fully customized, all sales are final. We do not accept returns, exchanges, or refunds unless there is a verified manufacturing defect or an error made by Customs Mylar Bag.

If we determine that the issue is caused by our production process, we will reprint your order at no additional cost.

Order Cancellations

Orders may be cancelled before production begins. Cancellation charges depend on the production stage.

Stage 1 – Before Artwork Approval

Orders cancelled before the final artwork is approved may be subject to a processing fee plus 5% of the total order value.

Stage 2 – Artwork Approved

Once the artwork has been approved and production preparation has started, a minimum cancellation fee of 20% of the total order amount will apply.

Stage 3 – Production Started

Once your order has entered production, cancellation cannot be guaranteed. If cancellation is possible, up to 50% of the total order amount may be deducted to cover production costs.

Stage 4 – Shipped Orders

Orders cannot be cancelled once they have been shipped.

Damaged or Defective Orders

If your order arrives damaged, defective, or contains a manufacturing error, please notify us within 3 business days of receiving your shipment.

To process your claim, please email us:

Email: sales@customsmylarbag.com

Your claim should include:

• • Your order number

• • Clear photographs of the product and packaging

• • A description of the issue

Claims submitted after 3 business days may not be accepted.

Return Requirements

If a return is authorized:

• • At least 90% of the original order must be returned.

• • Products must be returned within 10 business days of delivery.

• • Return shipping costs are the customer’s responsibility unless the error was caused by Customs Mylar Bag.

• • Returns sent without prior authorization may be refused.

Reprints

If we verify that the defect resulted from our manufacturing process, we will provide a free reprint of the affected order.

We do not offer refunds for:

• • Minor colour variations

• • Customer-approved artwork errors

• • Customer-submitted spelling or design mistakes

• • Delays caused by shipping carriers

Artwork Approval

Customers are responsible for carefully reviewing and approving all artwork before production begins.

Customs Mylar Bag is not responsible for errors including:

• • Spelling or grammar mistakes

• • Incorrect phone numbers, addresses, or other information

• • Low-resolution artwork supplied by the customer

• • Incorrect dimensions or design elements approved by the customer

Once artwork has been approved, production will begin immediately.

Colour Accuracy

While we strive to reproduce colours as accurately as possible, exact colour matching cannot be guaranteed due to differences in printing equipment, materials, inks, coatings, and monitor displays.

If precise colour matching is required, customers may request a hard-copy proof before production for an additional charge.

Non-Refundable Charges

The following charges are non-refundable:

• • Rush production fees

• • Expedited shipping charges

• • Design service fees

• • Custom setup charges

Processing Time for Reprints

Approved reprint orders are generally completed within 10–20 business days, depending on the complexity of the order and production schedule.

Contact Us

If you have any questions about this Return & Refund Policy or need to submit a claim, please contact us.

Customs Mylar Bag

Email: sales@customsmylarbag.com